FAQ

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What's the difference between a lip mask and lip balm?

Lip balm is designed for everyday moisture and protection, while a lip mask provides a more intensive conditioning treatment for dry lips.

Eco Lips lip balms are easy to apply throughout the day to keep lips soft and moisturized, while our lip masks deliver rich, concentrated moisture when your lips need extra care. Apply a lip mask before bed and let it work overnight for softer, smoother lips by morning.

Where is Eco Lips lip balm made?

Eco Lips lip balm is proudly manufactured in Cedar Rapids, Iowa, USA, using globally sourced ingredients. Our lip care products are made in our Iowa manufacturing facility, where we offset our manufacturing with renewable energy.

What is mongongo oil and what does it do for lips?

Mongongo oil is a nutrient-rich oil derived from the seeds of the mongongo tree, native to southern Africa. Naturally rich in vitamin E and essential fatty acids, it helps moisturize, nourish, and soften dry lips while supporting the skin’s natural moisture barrier.

It’s the star ingredient in Eco Lips Mongo Kiss Lip Balm, helping deliver long-lasting moisture for soft, smooth, kissable lips.

What is the best lip balm for chapped lips?

For very dry, chapped lips, we recommend Eco Lips Gold Lip Balm. Made with nutrient-rich baobab seed oil, this ultra-moisturizing balm helps nourish, soften, and condition dry lips while locking in lasting moisture. Its rich, petroleum-free formula makes it an ideal choice when your lips need a little extra TLC.

Is Eco Lips petroleum-free?

Yes! Eco Lips products are petroleum-free. Instead of petroleum-based ingredients like petrolatum, we use thoughtfully selected ingredients such as plant oils, butters, and waxes to moisturize, nourish, and protect your lips.

What is the difference between “Natural” and “Organic”?

The term “organic” can only be used on products that are grown and produced without pesticides, and other harmful chemicals. Products that host the USDA Organic Seal are produced under the high standards set forth by the U.S. Department of Agriculture. There is no legal definition of what the term “natural” means.

Natural foods can include organic foods, but not all natural foods are organic. Look for products with the USDA Organic seal and you'll be making the right choice for your health and the environment.

Do you test your products on animals?

We do not test our products on animals and our suppliers have all verified that no animal testing has been performed on our ingredients. We became Leaping Bunny Certified in 2019.

Do you have any products without coconut oil?

Yes. Our Pure & Simple lip balms do not contain coconut oil.

What is the best lip balm for severely chapped lips?

Eco Lips Gold is the best “all around” lip balm. It is unscented and designed for all day, everyday use, and formulated to rapidly nourish and restore lips. We also recommend Medicated for cold sores.

What does the SPF rating mean?

SPF stands for Sun Protection Factor. Sunscreens are labeled with a number. This number is a multiple that compares your skin's vulnerability to burning with and without sunscreen.

For example, if your sunscreen is SPF 15, it will take you 15 times as much sun exposure to get sunburned as compared to wearing no sunscreen at all.

Do you use nut products in your facility?

Oils and butters derived from nuts that we use in our facility include: almond oil, Brazil nut oil, cupuaçu butter, pracaxi oil, babassu oil, mongongo oil, coconut oil, hazelnut oil, macadamia nut oil, and shea nut butter.

Our facility is cGMP certified, which requires us to follow strict processes for cleaning to prevent cross-contamination.

What if my lip balm goes through the washer?

Here is our best suggestion for removing lip balm from clothing:

Soak clothing in boiling water with detergent. Repeat until the stain is removed. Set washing machine to high heat and wash with detergent.

How long do your products last?

Our lip balms, tints, and lip scrubs have a 3-year shelf life. Our sunscreen and facial oils have a 2-year shelf life.

What if my lip balm is gritty or bumpy?

Our Mongo Kiss lip balms contain 30% cocoa butter. Cocoa butter is comprised of 4 different kinds of fats, and each type has a different melting point. When it's melted and mixed, the fats intermingle. When the balm is continually melted and cooled (or too cold), the fats separate, which causes what we call a "bloom". It appears as a gritty or bumpy appearance, but rest assured your balm is still effective and safe to use.

How do I tell how old my lip balm is?

Look for the lot code (born date) on the bottom of the lip balm tube. We lot code according to Julien date. Example: 14-024 is the year 2014 and the 24th day of that year, January 24th.

Are your products gluten free?

We are not a certified gluten-free facility, but we do follow cGMP requirements for cleaning procedures to prevent cross-contamination. We do not use any known ingredients that are sourced from wheat, but we do not test for gluten in raw materials.

What is your vitamin E derived from?

It is sunflower derived. It is GMO free.

Is there lanolin in your beeswax?

No, our beeswax is pure and has not been mixed with lanolin. We do not use lanolin in our lip balms. We do, however, feature lanolin in our Overnight Intensive Lip Mask & Plumping Daytime Lip Mask.

Do you use bone char to process your sugar scrubs?

No, the Fair Trade Certified raw organic sugar we use in our scrubs is vegan. We do not purchase or process sugar through bone or animal by-products.

I’m having an allergic reaction to your lip balm. What could it be from?

There are some instances where people react to lip balm and most commonly it’s from:

• Propolis in the beeswax. Propolis is a resinous mixture that honey bees produce by mixing saliva and beeswax with exudate (substance secreted by plants) gathered from tree buds, sap flows, or other botanical sources. It is used as a sealant for unwanted open spaces in the hive.
• Sensitivity to peppermint essential oil.

Why can't you ship your SPF products to Canada?

We aren’t able to ship SPF products to Canada because we don’t have a current license to do so with Health Canada. We’re very sorry for the inconvenience.

Do you offer free samples?

Unfortunately, we're too small of a company to give out free samples of our products to everyone who requests them. We keep our prices affordable so our customers can try our products without breaking the bank.

Why is my balm a different color than it was before?

Organic non-processed beeswax can differ in color between lots and suppliers due to the nature of the products. Rest assured that it's the same quality and same formula as the balm you've received before.

Do you have any certified Vegan products?

Yes! Our Bee Free & Brazilian Lip Tints are certified vegan by Vegan.Org

What is a PlantPod?

Our revolutionary plastic-free packaging! We have exclusive rights to the PlantPod in North America. It's made from farm by-product that would have otherwise been burned, making it the first ever 100% plastic-free lip balm tube that functions just like a standard tube.

What's the shipping charge?

Our shipping charges are based on the weight & the destination of the package and the service chosen (i.e., Express, Ground, or USPS mail). Typically, domestic customers can expect to pay $5-$10 while international customers may pay up to $40.

Domestic orders over $35 include free shipping!

What's the difference between Bug Soother and Bug Soother MAX?

Bug Soother is our gentle, family-friendly formula perfect for everyday use. Bug Soother MAX packs a bit more punch with added essential oils for folks who need extra protection in heavily infested areas.